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CX is Mission-Critical In today’s landscape, where high customer expectations define industry standards, assessing your CX is vital. Does it measure up? Explore DDC FPO’s report, 2024 Customer Service Trends in the Supply Chain offers an in-depth analysis, revealing: Evolution of customer expectations Strategic enhancements for competitive edge Data-driven insights for ROI growth Unlock actionable…
On Episode 706 of WHAT THE TRUCK?!?, Dooner is talking to Brush Pass Research’s Kevin Hill about his latest data on freight brokerages. There are 35% more freight brokerages than there were five years ago but 10% fewer than there were one year ago. Are we close to finding the floor in this market? We’ll…
Similar to other less-than-truckload carriers, XPO saw a notable year-over-year (y/y) improvement in volumes in February when compared to January. In a Tuesday update following the market close, the carrier said tonnage grew 3.5% y/y in February as a 5.8% increase in shipments was partially offset by a 2.2% decline in weight per shipment. The…
The U.S. Department of Labor announced a final rule on Tuesday that will revise regulations issued under the Fair Labor Standards Act to ensure overtime pay for some salaried and highly compensated employees. Critics say the rule could prove a significant burden for brokers operating small businesses. Starting July 1, 2024, salaried employees making less…
iAero Airways, the largest passenger charter and cargo carrier in the U.S., will cease operations on Saturday after an unsuccessful effort to restructure the company under bankruptcy protection, President Timothy Rainey informed employees. Headquartered in Greensboro, North Carolina, iAero operates several narrowbody cargo jets for DHL Express. Other customers include the National Hockey League and…
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