White Paper: Customer Service Trends in the Supply Chain

Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention. About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19%…

Archlynk acquires WCS Consulting to raise bar on supply chain solutions

Supply chain solutions consulting firm ArchLynk announced Tuesday it has acquired a fellow player in its field, Boise, Idaho-based WCS Consulting, to keep pace with the growing demand for cloud-based integrated business planning (IBP) solutions. According to a McKinsey study of 54 senior executives, 25% felt their current processes helped facilitate decision-making effectively but that…