Most companies have yet to reach their potential for customer service ROI. Customer service can be a profit center for those in the supply chain, as providing a positive experience builds customer trust and contributes to retention.

About 36% of respondents were unsure whether their organization’s customer service operation drove ROI in 2022, and 19% did not. That’s 55% of respondents for whom customer service still needs to provide clear ROI.

Learn more in “Customer Service Trends in the Supply Chain.”

Key takeaways include:

Customer service gaps and how those in the supply chain can close them

The most cited customer service challenges

How companies plan to improve their customer service

And more!



DDC FPO is a business process outsourcing (BPO) partner for many of today’s leading transportation and logistics providers. Named to the Inc. 5000 list of America’s Fastest Growing Private Companies for three consecutive years, DDC provides data-based, goal-driven solutions, including freight billing, customer service, inside sales, and intuitive mobile data capture. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO has operations across North America, Europe, and Asia-Pacific, with services in over 30 languages. Learn more at

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